Terms & Conditions

★ PLEASE DO READ THIS BEFORE PLACING YOUR ORDER, OKAY? :)

Ready Stock/Pre-Loved Terms and Conditions:


1. All sales are on a first come first serve basis.

2. All items are labeled with Ready Stock (New) or Pre-Loved (Used) respectively.

3. Items sold are non-refundable and non-exchangeable.

4. Price shown are fixed and non-negotiable.

5. Shipping fee is not included in the product's price, unless stated otherwise.

6. Full payment is to be made within 24 hours upon confirmation of item's availability, or your reservation will go to the next buyer / put up for sale again without prior notice. However, please don't hesitate to let us know should you need extra time to make payment. Maximum : 2 days

7. Do inform us via email once payment is done. Payments without confirmation email will not be entertained.

8. Serious buyers are most welcome. Back-out buyers will be blacklisted.

9. Your orders will be posted out to you once full payment is received.

10. We do not offer Cash On Delivery(COD) service.

11. We will double check the items before posting them.

12. Colour of items might vary due to lighting or screen hue differences. Measurement might differ at most by 1 cm. In such cases, the variance may not be considered as a defect.

13. For Pre-Loved items, we will try our best to describe the actual condition of the items listed.

14. We shall not be held responsible for any damaged or lost items during delivery.

15. This&That deserves the right to change the policies at anytime without prior notice.




Pre-Order Terms and Conditions:

1. Shoe sold are not refundable or exchangeable.

2. In view of sizes discrepancies, if the size cannot fit, the best we can do it to help the buyer resell it. We will only pay buyer once the shoe was purchased by another customer.

3. We will include a detailed description of every item for the buyers to refer.

4. Buyers is advise to purchase slightly bigger size than the normal size you wear.

5. Due to setting of the monitor, color might be slightly different with the picture posted; therefore, we will state the actual color of the item. Please DO NOT place order if you cannot accept the difference.

6. Out of stock might happened on pre-order item. Don’t worry, we will inform you and refund the full amount.

7. Please DO NOT place order if you are unable to wait for the shipment to arrive.

8. According to factory they are using man made PU skin, Cow or Deer Skin to manufacture the shoes. As we are not the manucfacturer, we cannot make sure the type of skin used for the shoes. Please DO NOT place order if you are sensitive on what type of skin been used or religion related issue.

9. Customer will need to bear the risk for all pre-order items. We will not hold responsible for complaint such as different color, not as nice as imagine, too small, too big, quality not as good as imagine, small stain, don’t like the color. All shoes sold by This&That are free from pig skin.

10. We only accept return if the shoes have more than 5cm stain, holes, wrong shoes sent by This&That.

11. We do not hold responsibility for broken heels when customer receive the item. We will check every pair of our shoe before deliver, if we find out the heels broken or sole came out, we will not send out the item. Therefore if customer receive the item in broken piece, please let us know asap and we will check with our courier company.

12. Please note that NO ORIGINAL SHOE BOX will be provided during shipping, we will use other box to ship it. All shoes are imported from overseas factory and we are using air freight to ship the shoe so that buyer may get it earlier. Therefore if shoe box is included, the air freight will be higher, as the result the shoe price will be higher as well.

p/s: Check your shoes size here ;)